Frequently Asked Questions
Ordering
How do I place an order?
For items in our online store, add to cart and check out directly. For custom orders, contact us or visit the Custom Orders page.
What's your minimum order quantity?
Most online store items have no minimum — order as few as 1. Custom projects vary; we'll tell you upfront during quoting.
Do you offer bulk discounts?
Yes. Orders of 24+ units typically qualify for quantity pricing. Ask us when requesting a quote.
Production & Turnaround
How long does production take?
Standard turnaround is 7–10 business days from order confirmation. Rush orders may be available — contact us to ask.
Do you offer local pickup?
Yes, local pickup is available in Mineola, TX. Select at checkout or mention it when ordering.
What file formats do you accept for custom artwork?
We prefer vector files (AI, EPS, SVG) or high-resolution raster files (PNG at 300 DPI minimum). Don't have print-ready art? We can design it for you.
Products & Printing
What printing methods do you use?
We offer DTF (Direct to Film) printing, sublimation, and laser engraving. Each method is suited to different products and we'll recommend the best option for your order.
Can I see a sample before the full order ships?
For large custom orders we can arrange a pre-production sample. Ask during the quoting process.
Payment
What payment methods do you accept?
Online orders accept all major credit/debit cards, Apple Pay, and Google Pay. Custom orders can also be invoiced.
Do you require a deposit on custom orders?
Yes, custom orders typically require 50% deposit to begin production with the balance due at completion.
Still have questions?
Contact us — we usually respond within a few hours during business hours.